Driftwood Group

Customer Service Manager

Don’t turn off the LIGHTS at this superb equipment designer/supplier to the Construction and Architecture sector – Customer Service Manager required

  • Technical & Architecture Supplier | Design Flair | Cutting Edge
  • South Sydney Hipster location | your Chai-Matcha-Latte awaits
  • Great Salary and Career Progression | Significant Growth
I don’t have to tell you
What this is all about(HINT – It’s a job ad)‘Cause baby half the fun is
in you figuring it all out…(2nd HINT  – Maybe even a great job ad!)

So why you gotta ask me
What I’m doing now

(Writing this job ad)

‘Cause I don’t like to question
What I still haven’t found

(What haven’t I found…? YOU That’s what!)


This fast-growing specialist supplier to Architectural and Construction projects has a reputation for world-leading technology and custom design at the cutting edge.

They supply high-spec and high-energy solutions to ensure their clients’ projects shine brightly into the night.

With an emphasis on customisation and a diverse range of products, they are taking over the sector with considerable speed.

All this means Customer Service is critical to their business, from end-to-end. And they’ve got a space with your name on it!

On a day-to-day basis, you’ll be:

  • Answering all incoming customer calls
  • Assessing the needs of the customer by asking pre-defined questions
  • Collating, inputting and managing the CRM system
  • Building customer relationships and offering a high level of service
  • Submitting basic quotes on standard items
  • Allocating quotes and queries as appropriate to the sales team
  • Filtering sales leads to team members
  • Following up on webchat customer queries and managing the process
  • Setting up and preparing reports on sales leads from the projects email, web enquiries, phone calls etc
  • Liaising with Architects, Engineers and Designers, Wholesalers, Electrical Contractors, Builders and end users
  • Following up with couriers on orders and deliveries
  • Sending out forms and information to customers
  • Assisting the sales team and Management with various other marketing and administrative duties as required.

With a friendly and enthusiastic manner and great phone diplomacy skills, you’ve been in a similar role for a while and are looking for a step up a level.

So Don’t Turn Out the Lights…
You don’t wanna be in the dark tonight!
‘Cause I can’t read your mind
I need to know if what your reading is right…for you.

So tell me – APPLY NOW – Click the Logo below.

Driftwood Group Logo

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Alex Kelly

Alex Kelly

Alex is a Director at Driftwood Group | Occasional Recruiter | Amateur Wordsmith | Career Interventionist